Thank you for shopping with Neuate! Below, you'll find everything you need to know about how and when your order will be delivered.
Processing Time
Orders are typically processed within 1-2 business days. During peak times or holidays, processing may take a bit longer, but we'll always do our best to get your order out quickly.
Shipping Time
Once shipped, your order will arrive within 5-8 business days. We'll provide a tracking number via email as soon as your package is on its way.
Shipping Carrier
We use trusted carriers like UPS, USPS, or FedEx depending on your location and the most efficient delivery method.
Shipping Rates
Shipping is calculated at checkout based on your location and order size. Occasionally, we offer free shipping promotions—so keep an eye out!
Order Tracking
After your order ships, you'll receive a confirmation email along with your tracking number. You can track your package directly through the carrier's website or our Order Tracking Page.
Shipping Delays
While we strive to meet our shipping timelines, delays can occasionally occur due to factors outside our control (e.g. weather, carrier disruptions). If your package is delayed beyond 10 business days, please contact us and we'll help sort it out.
Questions?
If you have any questions or issues with your shipment, feel free to contact our support team at support@neuate.com. We're here to help.
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