Supply Chain
First-class
Eco-friendly
🎁Don't forget to buy some for your family or friends as it's a unique gift idea.❤️❤️❤️
Like a Christmas Tree🌳.Protect Your Table in Style. Our natural bamboo trivets are heat-resistant, durable, and the beautiful way to safeguard your surfaces from hot pots and pans. ♨️
If you have a solid bamoo table. Trust me, this coaster will surprise you.
In particular, it gives this coaster more purpose, and it makes a great gift for housewarming, hostess, birthday, holiday and so on.
🌳Tree-Shaped Trivet Set for Heat Protection
4 bamboo trivets + 1 stand prevent countertops from heat damage—stylish and functional.
✨Gravity-Activated Folding Design
Each trivet has 6 bamboo pieces that automatically unfold when a hot dish is placed on them—fun to use!
🎁Christmas Tree Storage & Perfect Gift
Stores like a mini Christmas tree, takes little space. Great as a coaster or trivet—ideal for holidays or birthdays!
🎨Unique Burn Marks & Natural Texture
Original bamboo color develops unique black patterns over time from heat—records your cooking memories.
📏The diameter of the mat is 13.5CM*21CM, and the mat is 18.5CM when unfolded
Fits cups, pans, and plates on glass, marble, or wood surfaces—suitable for kitchen, living room, or dining room.
🔥Price is always competitive.
😊Awesome Customer Service.
🏆Amazing products along with High Quality.
🍭Read reviews from our lovely customers.
If you bought it and felt that it is not for you, don't worry. 100% Simple & Risk-Free process.
Please note that shipping is insured. However, you may receive your items earlier. Tracking Numbers will ALWAYS be sent so you can track it every step of the way! Cool things are worth waiting for! 😉
📦We will ship from the warehouse closest to you. We're proud to offer worldwide shipping
Thank you for being one of our valued customers.🎉
📦 Shipping Policy
We aim to deliver your order quickly and safely, no matter where you are.
Processing time: 3–7 business days
Shipping time: 7–14 business days (may vary by destination)
⏱ Note: Delivery time may be affected by customs, holidays, or local couriers. If your order hasn’t arrived within the estimated timeframe, please contact us at support@Neuate.com
— we’ll respond within 1 business day.
🌍 International Orders
We ship worldwide. Customs duties or import taxes (if any) are the buyer’s responsibility. Unfortunately, we cannot control customs clearance delays.
📦 Combined Shipments
Whenever possible, we ship orders together. In some cases, items may arrive in separate packages with different tracking numbers.
🔄 Returns & Refunds Policy
Returns: Request must be submitted within 7 days of receipt. Items must be unused, in original packaging, with all accessories. Buyer covers return shipping.
Non-returnable: Customized items and special products.
Refunds: Processed within 5 business days after returned items are received and inspected. Refunds are issued to the original payment method.
Cancellations:
Within 2 hours of order: Free cancellation or modification.
Before shipment: Eligible for full refund.
After shipment: Not eligible unless due to logistics/customs delays (30–50% refund support).
⚠️ Please ensure your order details are correct. Cancellations due to customer error may incur an 8% handling fee.
💌 For any questions, we’re here to help: support@Neuate.com
Your happiness matters to us — every order is handled with care ❤️
Have questions about your order or need assistance? Our support team is here to help!
Email: support@Neuate.com
Response Time: We usually reply within 24 hours (Mon–Fri).
💡 For faster service, please include your order number and email address used at checkout when contacting us.
We’re happy to help with:
✅ Order tracking & delivery updates
✅ Product customization inquiries
✅ Returns, exchanges, or refund requests
✅ Any other questions about our products
Your satisfaction is our priority. 💖
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